FAQ
COLLECTION LAUNCHES
When do you launch new collections?
We launch new arrivals twice a week, every Wednesday and Sunday at 9:00 PM (SGT).
Be the first to know by subscribing to our mailing list and following us on our social media channels for exclusive previews, launch reminders, and the latest updates.
When will new collections be available in stores?
Our new arrivals are available in stores before they launch online.
- Wednesday online launches will be available in stores from Monday afternoon.
- Sunday online launches will be available in stores from Thursday afternoon.
For example, if a collection launches online on Wednesday, 18 April, it will be available in our retail stores from Monday afternoon, 16 April.
Follow us on Instagram or subscribe to our mailing list to stay updated on the latest in-store arrivals and launch dates.
Where can I preview the collection before it launches?
You can get a first look at our upcoming collections before they launch online.
Collection previews are typically available on Tuesday and Friday evenings, and you can browse them through:
Be sure to check out the Preview section on our website to explore the latest arrivals, plan your favourites, and get ready before launch day. For the latest updates and sneak peeks, don't forget to subscribe to our mailing list and follow us on our social media channels.
RETAIL STORES
Where are your retail stores located?
We currently have 5 retail stores across Singapore. We'd love to see you there!
📍 Junction 8 (Bishan)
9 Bishan Place, #02-42
Singapore 579837
📍 Bugis Junction
200 Victoria Street, #03-18A
Singapore 188021
📍 Tampines 1
10 Tampines Central 1, #02-35
Singapore 529536
📍 JEM
50 Jurong Gateway Road, #02-44
Singapore 608549
📍 Paya Lebar Quarter (PLQ Mall)
10 Paya Lebar Road, #02-32
Singapore 409057
You can also visit our Store Locator page for the latest store information and operating hours.
Can I place an order online and collect it from a retail store?
Yes! We offer self-collection at all The Stage Walk retail stores.
Please allow 2–5 working days for your order to be processed and transferred from our warehouse to your selected store.
Once your parcel has arrived and is ready for collection, you'll receive an email notification. Please wait for this confirmation before heading down to collect your order.
Can I check the availability of an item at a retail store?
Yes! You can easily check the availability of an item on its product page.
Simply select the item you're interested in, then click on the Size dropdown to view the available sizes at each of our retail stores. Stock availability is updated regularly to help you shop with confidence.
Please note that inventory may change throughout the day due to purchases made both in-store and online.
Can I reserve an item at a retail store?
We're sorry, but we are currently unable to reserve or hold items at our retail stores.
As stock moves quickly, all items are available on a first-come, first-served basis. If you don't want to miss out on your favourite piece, we recommend placing your order online as soon as it's available.
Do your retail stores have a contact number?
Our retail stores currently do not have direct contact numbers.
If you have any enquiries, our Customer Service team will be happy to assist you. You can reach us via:
- Email: enquiries@thestagewalk.com
- Instagram: Direct Message (DM)
- Facebook: Messenger
We'll get back to you as soon as possible during our operating hours.
SIZING
This is my first purchase with The Stage Walk. How do I choose the right size?
We understand that finding the perfect fit when shopping online can be challenging.
Each product page includes detailed garment measurements to help you choose the size that fits you best. We recommend comparing these measurements with a similar garment that fits you well for a more accurate guide.
If you'd prefer to try the pieces on first, our new collections are available in our retail stores before they launch online. You're welcome to visit any of our stores at Junction 8, Bugis Junction, JEM, Tampines 1, or Paya Lebar Quarter (PLQ Mall) to try them on before making your purchase.
If you need further sizing advice, feel free to reach out to our Customer Service team—we'll be happy to help!
ORDERING
An item I want is out of stock. Will it be restocked?
If an item is sold out online, you can join the Waitlist on the product page by entering your email address. We'll notify you if the item is restocked or if a Backorder becomes available.
Alternatively, you can check the item's store availability on the product page to see if it's still available at any of our retail stores. If stock is available, you're welcome to visit the store to purchase it while stocks last.
Please note that while we do our best to restock popular styles, restocks are not guaranteed and are subject to availability.
How can I check my order status?
You can easily track your order by logging in to your The Stage Walk account and viewing your Order History.
You'll also receive email notifications at key stages of your order, including:
- Order Confirmation – once your order has been successfully placed.
- Order Completed/Dispatched – once your order has been processed and is on its way or ready for collection.
If you have any questions about your order, feel free to contact our Customer Service team via enquiries@thestagewalk.com.
Will the items in my bag be reserved until I check out?
No. Adding an item to My Bag does not reserve it.
Items are available on a first-come, first-served basis and may sell out before you complete your purchase.
Your order is only confirmed, and your items are only reserved, once your payment has been successfully completed. To avoid missing out on popular styles, we recommend checking out as soon as possible.
Can I amend or cancel my order after it has been placed?
We're sorry, but once your order has been successfully placed and payment has been completed, we are unable to amend or cancel it.
This includes changes to:
- Items or sizes
- Delivery address
- Shipping method
- Order cancellation
As we begin processing orders promptly to ensure timely packing and dispatch, we're unable to make changes once an order has been confirmed.
We kindly ask that you review your order carefully before completing your purchase.
What if I still wish to cancel or amend my order?
If you no longer wish to keep your order after receiving it, you may request a return in accordance with our Returns & Exchange Policy.
Simply contact our Customer Service team at sales@thestagewalk.com after you've received your parcel, and we'll guide you through the return process.
Once your return has been received and approved, the purchase amount will be refunded in the form of Store Credit, subject to our Returns & Exchange Policy.
Please note that return eligibility and conditions apply. Kindly refer to our Returns & Exchange Policy for full details.
What happens if I purchase both in-stock and backorder items in the same order?
If your order contains both in-stock and backorder items, your in-stock item(s) will be shipped first so you can receive them as soon as possible, without waiting for the backorder item(s) to arrive.
As this requires two separate shipments, the delivery fee will be SGD $4 instead of the standard SGD $2.
Once the backorder item(s) become available, we'll dispatch them to you separately at no additional shipping cost. Rest assured, we'll send them out as soon as the stocks arrive.
PAYMENT
I can't proceed to payment. What should I do?
If you're unable to enter your payment details or complete your checkout, please contact our Customer Service Team at enquiries@thestagewalk.com for assistance.
To help us resolve the issue more quickly, kindly include your order number (if available) and a screenshot of the error message when you reach out.
DELIVERY
Where can I find my tracking number?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.
Local Orders (Singapore)
Track your parcel via J&T Express using the tracking number provided in your shipping confirmation email.
International Orders
Your tracking number and tracking link will be included in your shipping confirmation email.
If you haven't received your tracking details or need further assistance, please contact our Customer Service team at enquiries@thestagewalk.com with your order number, and we'll be happy to help.
Do you offer free local shipping?
Yes! We offer complimentary standard courier shipping for local (Singapore) orders.
- Orders above SGD $100 (in-stock only or backorder-only orders): FREE Standard Courier
- Orders below SGD $100: SGD $2 Standard Courier
Please note: If your order contains a mix of in-stock and backorder items, the items will be shipped separately, and additional shipping charges may apply.
RETURNS
I have removed the tag from my item. Can I still return or exchange it?
We're sorry, but items with the original tags removed are not eligible for return or exchange.
To qualify for a return or exchange, all items must be:
- In brand new, unworn, and unwashed condition.
- Returned with the original tags attached.
- Returned in their original packaging.
Items that do not meet these conditions will not be accepted.
Can I return or exchange an online purchase at a retail store?
You may return your online purchase by dropping it off at any of our retail stores, provided it meets the eligibility requirements stated in our Returns & Exchange Policy.
Please note that exchanges cannot be processed in-store. Once your returned item has been received and approved, your refund will be issued in the form of Store Credit, which you can use to place a new order for your preferred item.
To be eligible for a return, the item must be:
- In brand new, unworn, and unwashed condition.
- Returned with the original tags attached.
- Returned in its original packaging.
Can I return items purchased in-store?
Items purchased at our retail stores are eligible for exchange only. We do not offer Store Credit or cash refunds for in-store purchases.
To be eligible for an exchange:
- The exchange must be made within 7 days from the date of purchase.
- Items must be in brand new, unworn, and unwashed condition, with the original tags attached.
- Final Sale items are not eligible for exchange.
- Please present your original receipt at the time of exchange.
Exchanges can be made at any The Stage Walk retail store.
Please note that:
- No refund or Store Credit will be issued for any price difference.
- Cross-channel exchanges are not permitted. Items purchased in-store cannot be exchanged for online purchases, and vice versa.
How do I return a TikTok Shop order?
Returning a TikTok Shop order is easy!
Before returning your item, please email us at sales@thestagewalk.com with your TIKTOK ORDER NUMBER to notify us of your return.
You may then:
- Mail your return to our HQ
There's no need to initiate the return through the TikTok Shop platform.
Once we've received and inspected your return, your refund will be issued in the form of Store Credit within 3–5 working days, provided the item meets our Returns & Exchange Policy
STORE CREDITS
What are Store Credits? When do they expire?
Store Credits are issued for eligible returns and can be used towards your next purchase on The Stage Walk website.
Store Credit validity:
- Website purchases: Valid for 1 year from the date of issue.
- TikTok Shop purchases: Valid for 1 month from the date of issue.
Please note:
- Orders paid using Store Credits are not eligible for returns or exchanges.
- Store Credits are non-transferable and cannot be exchanged for cash.
For all return or exchange requests, please contact our Customer Service team at sales@thestagewalk.com.
Can I use my Store Credits for purchases at your retail stores?
We're sorry, but Store Credits can only be used for online purchases on The Stage Walk website.
When you're checking out on our website, you'll have the option to apply your available Store Credits towards your purchase.
At this time, Store Credits cannot be redeemed at any of our retail stores.
MEMBERSHIP POINTS
Can membership points be redeemed in store?
Yes! You can redeem your membership points both online and at our retail stores, according to your membership tier and redemption eligibility.
Simply log in to your account when shopping online, or let our retail staff know you'd like to redeem your points during checkout in-store.
Please note that redemption benefits and eligibility may vary depending on your membership status and are subject to our Membership Rewards Terms & Conditions.
Can I earn membership points for in-store purchases?
Yes! You'll earn membership points on eligible purchases made at all The Stage Walk retail stores.
Simply provide your registered membership details during checkout, and your points will be credited to your account according to your membership tier and our Membership Rewards Terms & Conditions.