Terms and Conditions:
- From 1st November 2022 onwards, all existing accounts will automatically be registered as a Member tier member. There is no need for existing accounts made before 1st November 2022 to re-register for a new account to participate in our new tiered membership programme.
- All orders placed from 1st of November 2022 are eligible for this membership programme.
- Customers with existing TSWpoints collected before 1st November 2022 can still continue to redeem their TSWpoints.
- What is the minimum amount of TSWpoints I can redeem?
Minimum usage of TSWpoints to offset order payments is 250 TSWpoints.
250 TSWpoints = S$5
750 TSWpoints = S$20
Applicable for redemption on regular priced items. Cannot be redeemed with any ongoing discount code and promotions.
- Is there any TSWpoints awarded for SALE items?
TSWpoints are only awarded for the value of the item, excluding postage charges.
It’s only applicable to regular priced items.
- Do TSWpoints ever expire?
Yes, TSWpoints will expire in 1 year from the day they were earned.
There will be no extension for expired TSWpoints. We will send you monthly TSWpoints balance summary as a reminder in your email.
- How does the bonus 50 TSWpoints awarded every year work?
You will earn 50 TSWpoints when you make at least one purchase within 1 calendar year. TSWpoints will be credited on 1st November of the year. You will receive an e-mail once the bonus 50 TSWpoints are added to your account for your tracking purposes.
- When can i use my Birthday discount?
Birthday discount can only be used once and can be used on any day of your Birthday month. Discount will be automatically applied to the first order made on Birthday month. Only applicable for regular-priced items with no min. purchase required. Items bought with Birthday discount are not eligible for any returns/exchanges.
- Can i extend my Birthday discount to other months?
Birthday discount cannot be extended or redeem in advance, and can only be used within your Birthday month.